Terms of Service

LiveRecover, LLC Terms of Use

IMPORTANT: This Terms of Use Agreement (the "Agreement"), together with any on-line or written order form for the purchase of the Services, collectively are binding and enforceable between you ("Customer") and LiveRecover, LLC ("LiveRecover" or "Supplier").

1. DEFINITIONS

"Services" means the text messaging services offered by LiveRecover, including the Human Agent Messaging Service and Automatic Messaging Service.

"Customer Data" means the data created or inputted by Customer or its End Users for the purpose of using the Services.

"End User" means an individual who interacts with Customer through the Services.

2. GENERAL RULES FOR LIVERECOVER SERVICES

2.1 Acceptable Use Policy. Customer may not use the LiveRecover Services in violation of: (a) the CTIA Messaging Principles and Best Practices Guidelines; (b) the CTIA Short Code Monitoring Handbook; or (c) any other applicable laws, rules, and regulations, including the Telephone Consumer Protection Act (TCPA) and consumer protection laws.

2.2 TCPA Compliance. Customer is solely responsible for ensuring that its use of the Services comply with the TCPA, 47 U.S.C. § 227 et seq., and all implementing rules and regulations of the Federal Communications Commission and Federal Trade Commission.

2.3 Age Restriction. To use the Services, Customer must be eighteen (18) years of age or older.

3. SERVICE ORDER, SUBSCRIPTION TERM, FEES, AND PAYMENT

3.1 Fees. The Fees shall be those set forth at (https://app.liverecover.com/activate), for the plan you select unless otherwise set forth in a Service Order.

3.2 Subscription Term. Customer agrees to be held responsible for all Fees for the period specified in the applicable Service Order and agrees to pay all Fees for the Subscription Term, regardless of Customer's cancellation date.

3.3 30-day Money Back Guarantee. LiveRecover will provide a refund to the Customer up to 30 days after the original purchase if LiveRecover does not meet Customer's expectations.

3.4 Cancellation. Customer may cancel its subscription at any time through the LiveRecover Platform. LIVERECOVER DOES NOT PROVIDE REFUNDS OR CREDITS FOR ANY CANCELLATIONS THAT OCCUR BEYOND THE INITIAL 30 DAYS.

4. PROPRIETARY RIGHTS

4.1 License. LiveRecover grants to Customer a non-exclusive, non-transferable, revocable license during the Subscription Term, without the right to sublicense, to use the LiveRecover Platform solely for the purposes of accessing and using the Services.

4.2 Ownership. Customer acknowledges that all right, title, and interest in the LiveRecover Platform and its Services, and all patents, copyrights, trade secrets, trademarks, and other proprietary rights are and shall remain with LiveRecover or its third-party licensors.

5. LIMITATION OF LIABILITY

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT, LIVERECOVER WILL NOT HAVE ANY LIABILITY TOWARDS CUSTOMER FOR ANY DAMAGES ARISING FROM CUSTOMER'S USE OF THE LIVERECOVER PLATFORM AND/OR SERVICES.

6. GENERAL

6.1 Notices. Any notice required under this Agreement by either party will be in English, in writing.

6.2 Support. For Customer support, please email support@liverecover.com.

6.3 Entire Agreement. This Agreement, the LiveRecover Privacy Policy, and any applicable Service Orders set forth the complete understanding of the parties.

6.4 Modification. LiveRecover may modify this Agreement at any time by posting a revised version on the LiveRecover Website.