Privacy Policy

LIVERECOVER, LLC PRIVACY POLICY

I. Introduction and Scope

This Privacy Policy describes how LiveRecover, LLC ("LiveRecover," "we," "us," or "our") collects, uses, discloses, and protects information when you use our websites, mobile applications, SMS text messaging platform (the "SMS Platform"), Shopify application, and any other products or services we offer (collectively, the "Services").

LiveRecover provides an SMS-based cart recovery service for e-commerce merchants. Our trained human agents send personalized text messages to consumers on behalf of our merchant customers to help recover abandoned shopping carts and improve sales conversions.

II. Information We Collect

We collect and receive information in several ways depending on how you interact with our Services.

A. Information from Merchants (Our Customers)

When you register for or use our Services as a merchant, we may collect: account registration information (such as your name, email address, company name, and phone number); billing and payment information (such as credit card number, expiration date, and billing address); Shopify store information and credentials; business information related to your use of our Services; and communications you send to us (such as support requests and feedback).

If you provide your phone number on our website, we may use it to send you marketing and account-related text messages as described in Text Messages from LiveRecover to Our Customers and Leads below.

B. Information from Consumers (End Users)

When consumers interact with our SMS Platform, we may collect or receive: phone numbers; names and contact information; shopping cart contents and product preferences; purchase history and order information; SMS message content (messages sent to and received from consumers); and opt-in and opt-out preferences.

C. Cookies and Online Advertising Partners

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

III. How We Use Your Information

We use the information we collect to provide, operate, and improve our Services; manage merchant accounts and process payments; personalize our cart recovery strategies; communicate with merchants; analyze usage trends; improve service quality; detect and prevent fraud; comply with legal obligations; and compile anonymized data for research and analysis.

IV. SMS Communications and TCPA Compliance

LiveRecover sends SMS messages to consumers solely on behalf of our merchant customers. All messages are composed and sent by our trained human agents.

Consent. SMS messages are sent only to consumers who have provided prior express written consent through the merchant's checkout process or other opt-in mechanism.

Opt-Out. Consumers may opt out of SMS messages at any time by replying STOP to any message. Opt-out requests are processed immediately.

Quiet Hours. We do not send SMS messages between 9:00 PM and 8:00 AM in the recipient's local time zone.

Text Messages from LiveRecover to Our Customers and Leads

In addition to messages we send on behalf of our merchant customers, LiveRecover may send marketing and account-related text messages directly to individuals who provide their phone number on our website, including during signup. These messages may include help completing your account setup, product updates, and promotional offers. Messages are composed and sent by real members of our team.

We only send these messages to individuals who have provided prior express written consent through our website. Consent is not a condition of purchasing any goods or services. Message frequency varies, and message and data rates may apply.

You can opt out at any time by replying STOP to any message, and we will process your request immediately. Reply HELP for assistance, or contact us at support@liverecover.com. We do not send text messages between 9:00 PM and 8:00 AM in your local time zone.

V. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy. SMS conversation data is retained for service improvement for thirty-six (36) months before anonymization. Consumer profile data is deleted or anonymized within twelve (12) months after merchant account closure. Merchant account billing records are retained for seven (7) years for tax compliance.

VI. Your Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). You have the right to know what personal information we collect, request deletion of your information, correct inaccurate information, opt out of data sales, and not be discriminated against for exercising your privacy rights.

VII. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@liverecover.com

Mail: LRI Technology, Inc., 244 Fifth Avenue, Suite 1221, New York, NY 10001