Last Updated: September 17, 2026
LIVERECOVER PRIVACY POLICY
This Privacy Policy describes how Voyage Mobile Inc., doing business as LiveRecover ("LiveRecover," "we," "us," or "our") collects, uses, discloses, and protects information when you use our websites, mobile applications, SMS text messaging platform (the "SMS Platform"), Shopify application, and any other products or services we offer (collectively, the "Services").
LiveRecover provides an SMS-based cart recovery service for e-commerce merchants. Our trained human agents send personalized text messages to consumers on behalf of our merchant customers to help recover abandoned shopping carts and improve sales conversions.
We collect and receive information in several ways depending on how you interact with our Services.
When you register for or use our Services as a merchant, we may collect: account registration information (such as your name, email address, company name, and phone number); billing and payment information (such as credit card number, expiration date, and billing address); Shopify store information and credentials; business information related to your use of our Services; and communications you send to us (such as support requests and feedback).
If you provide your phone number on our website, we may use it to send you marketing and account-related text messages as described in Text Messages from LiveRecover to Our Customers and Leads below.
When consumers interact with our SMS Platform, we may collect or receive: phone numbers; names and contact information; shopping cart contents and product preferences; purchase history and order information; SMS message content (messages sent to and received from consumers); and opt-in and opt-out preferences.
Our website uses cookies and similar tools provided by third parties, and our own first-party analytics. These tools do not load, and our first-party analytics does not collect or store any identifier, until you choose Accept on our cookie banner. If you choose Decline, or your browser sends a Global Privacy Control signal, they do not load. A session-only cookie may be used to keep your site experience consistent for the duration of your visit; it is not used for analytics or advertising and expires when you close your browser. You can change your choice at any time using this link: .
If you accept, the following tools run on our website:
These providers process this information under their own privacy policies. We do not use these tools on the SMS Platform or in conversations with consumers.
We use the information we collect to provide, operate, and improve our Services; manage merchant accounts and process payments; personalize our cart recovery strategies; communicate with merchants; analyze usage trends; improve service quality; detect and prevent fraud; comply with legal obligations; and compile anonymized and aggregated data for statistics, research, and analysis.
LiveRecover sends SMS messages to consumers solely on behalf of our merchant customers. All messages are composed and sent by our trained human agents.
Consent. SMS messages are sent only to consumers who have provided prior express written consent through the merchant's checkout process or other opt-in mechanism.
Opt-Out. Consumers may opt out of SMS messages at any time by replying STOP to any message. Opt-out requests are processed immediately.
Quiet Hours. We do not send SMS messages between 9:00 PM and 8:00 AM in the recipient's local time zone.
In addition to messages we send on behalf of our merchant customers, LiveRecover may send marketing and account-related text messages directly to individuals who provide their phone number on our website, including during signup. These messages may include help completing your account setup, product updates, and promotional offers. Messages are composed and sent by real members of our team.
We only send these messages to individuals who have provided prior express written consent through our website. Consent is not a condition of purchasing any goods or services. Message frequency varies, and message and data rates may apply.
You can opt out at any time by replying STOP to any message, and we will process your request immediately. Reply HELP for assistance, or contact us at support@liverecover.com. We do not send text messages between 9:00 PM and 8:00 AM in your local time zone.
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy. Consumer information we receive from a merchant is kept while that merchant's account is active, and then handled as follows:
Anonymized and aggregated data. Once information has been anonymized or aggregated so that it no longer identifies a person, we use it for statistics, analysis, research, and to improve our Services, and we may keep it indefinitely. We maintain this data in anonymized form and do not attempt to re-identify it.
We may keep information for longer where the law requires it, or where we need it to establish, exercise, or defend legal claims. Merchants and consumers may ask us to delete information sooner, as described in Your Rights below.
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). You have the right to know what personal information we collect, request deletion of your information, correct inaccurate information, opt out of data sales, and not be discriminated against for exercising your privacy rights.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@liverecover.com
Mail: Voyage Mobile Inc., 1853 Lions Ridge Loop, Vail, CO 81657