LiveRecover Data — Hundreds of Thousands of Conversations
Customer Sentiment in SMS Conversations
Sentiment
Breakdown
Across hundreds of DTC
brands on LiveRecover
75%
Neutral
Customers approach with no strong feelings — open to a real conversation
24%
Negative
Already frustrated before a human agent says a single word — bot carryover
<1%
Positive
Arrive in a genuinely good mood. The rarest of outcomes in automated support
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