Competitive Response

LiveRecover vs. Redo — Why LiveRecover Wins Every Single Time

Redo put out a comparison deck full of bold claims about LiveRecover. They got the facts wrong, left out the most important details, and we're here to set the record straight.
The Core Difference

The thing Redo hopes you never find out

LiveRecover

P2P Messaging
  • Real humans, real texts
  • No SMS opt-in needed
  • Just need a phone number at checkout
  • Reaches 70-80% of shoppers
  • Works alongside Klaviyo, Attentive, Postscript
  • TCPA-compliant: real humans, not autodialers

Redo

A2P Messaging
  • Software sends automated messages
  • Requires explicit SMS marketing opt-in
  • Can only reach opted-in customers
  • Capped at 15-25% of your shoppers
  • Directly competes with Klaviyo, Attentive, Postscript
  • You're paying two tools to fight over the same 20%

Bottom line: Redo recovers from the exact same pool your existing SMS tools already reach. LiveRecover recovers from the pool nobody else can touch. That's why their deck conveniently never mentions P2P vs A2P.

Reach

The numbers Redo doesn't want you to see

70-80%
Of shoppers enter a phone number
15-25%
Opt into SMS marketing (A2P)
0%
Of non-opted-in customers Redo can text
The Math

1,000 abandoned carts: 750 have phone numbers. About 200 opted into SMS marketing. Redo can text those 200. LiveRecover can text all 750. That's 550 abandoned carts that only LiveRecover can reach.

1,400+ active brands trust LiveRecover today. Recovery rates run 10-25%, with top performers clearing 22%. That's real revenue from customers Redo literally cannot message.

Human Agents vs AI

AI fumbles. Humans close.

Redo's AI Chatbot

Hi Sarah! 👋 I noticed you left some items in your cart. Based on your browsing history, I think you'd love the Coastal Knit Sweater! Use code SAVE10 for 10% off your order. Would you like to complete your purchase?
Idk I'm just not sure about the sizing
I understand your concern! Our Coastal Knit Sweater has a 4.8-star rating with 2,847 verified reviews. 94% of customers say it fits true to size. I can also offer you free returns within 30 days. Would you like to proceed with your purchase? Here's your cart: [link]
…
Talks at, not with • Ignores the real question • Feels like a sales bot

LiveRecover Agent

Hey Sarah! Saw you were eyeing that Coastal Knit — great pick btw, it's one of our favorites 🤍
Yeah I love it but I'm not sure about sizing, I'm usually between a S and M
Totally get that! I'm 5'6 and wear the M for a relaxed fit. If you want it more fitted the S would work. What vibe are you going for?
Relaxed for sure, ok M it is! Can I get any kind of discount? 😅
I got you — just applied 15% off to your cart. Here's your link: [link] 💜
Reads the real question • Shares personal experience • Closes with care
Segmentation

“Limited segmenting capabilities”? Please.

First-Time vs Returning
Separate flows with different copy, tone, and discounts for new vs repeat customers
Cart Value Thresholds
High-value cart flows with bigger incentives. Different strategies by value tier.
Collection Filtering
Target or exclude specific product collections. Tailor messaging by what's in the cart.
Customer Tag Filtering
Use Shopify customer tags to target VIPs, wholesale, loyalty, or any custom segment.
SMS Subscriber Exclusion
Exclude customers already on your Klaviyo/Attentive list. Zero audience overlap.
Country Filtering
US, Canada, or international targeting. Control where messages go.

Every single segmentation feature Redo highlights in their deck as a differentiator? We already do all of it. This claim is either embarrassingly outdated or intentionally misleading. Either way, it's wrong.

Setting the Record Straight

What Redo got wrong—and what they conveniently left out

Attribution: Fully Customizable Windows

Redo claims we inflate performance with a “20-day view-through window.” The truth? We use two methods—discount codes (10-day) and link attribution (20-day)—both fully customizable to match your internal standards. Meanwhile, Redo's code-only approach misses every single sale where the customer used a different coupon. “Tighter” isn't more accurate. It's just blind.

Segmentation: Either Outdated or Misleading

Every feature they list as a differentiator in their deck, we already do. First-time vs returning? Done. Cart value thresholds? Done. Collection filtering, customer tags, SMS exclusion, country filtering? All done.

Humans vs AI: Our Strength, Not a Limitation

Redo thinks bots are the future. We think customers can tell the difference—and they can. Our agents read tone, adapt in real-time, build genuine trust, and answer complex questions without hallucinating product specs. Bots repeat scripts. Humans close deals. And here's the kicker: humans are what makes P2P legally compliant in the first place.

P2P vs A2P: The Foundation They Never Mention

This is the elephant in the room Redo pretends doesn't exist. They can only text the ~15-25% who opted into SMS marketing—the same audience Klaviyo and Attentive already reach. LiveRecover texts the 70-80% who entered a phone number but never checked the SMS box. That's 3-4x the addressable audience. No wonder they left this out.

Pricing: Performance vs Consolidation

Redo wants you to consolidate your entire stack into their platform. That's not innovation—that's vendor lock-in. LiveRecover is performance-based: you pay a commission on recovered sales only. No monthly fee. No risk. We don't compete with your existing tools. We recover revenue from an audience they can't even reach. Redo's business model benefits from consolidation. Does yours?

Don't optimize for 20%.

Recover the other 80%.

LiveRecover reaches the customers nobody else can reach. We work with your existing SMS tools, not against them.

That's the only comparison that matters.

Book a Demo